Frequently Asked Questions
Everything you need to know about our timeless jewellery collections.
Does Poh Heng Jewellery offer international shipping?
Currently, we offer delivery services within Singapore and to selected international destinations. Shipping rates and delivery times vary based on your location and the value of your order.
How can I be sure of the gold purity and diamond quality?
Every piece of Poh Heng jewellery is crafted to the highest standards. Our gold is hallmarked by the Singapore Assay Office, and our diamonds are accompanied by reputable certifications such as GIA or IGI.
What is your return and exchange policy?
We offer a 7-day exchange policy for items in original, unworn condition with the official receipt. Please note that for hygiene reasons, earrings cannot be exchanged, and customized pieces are final sale.
Do you provide professional cleaning and maintenance services?
Yes, we offer complimentary professional cleaning services for all Poh Heng jewellery. For more intensive restoration or repairs, you can visit any of our boutiques for a consultation.
How do I determine my correct ring size?
You can use our online size guide available on the product pages, or visit any Poh Heng boutique to have your finger professionally measured by our consultants.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayNow, and various interest-free installment plans for eligible purchases.